Frequently Asked Questions

What are the costs for my care?

The care fees are set on an individual basis depending on your needs. Our managers or our directors are happy to discuss with with you and help to support you in making your care choices.

Are you inspected by the regulator/ what are your care grades?

Yes we are inspected annually by the care inspectorate ( in which our homes are scored on a 1-6 basis, 6 being the best. Our care homes are graded very highly.

Can I bring my own furniture or personal items?

We encourage you to personalise your room as you like it. We do recommend all furniture, which you wish to bring into our homes, is discussed with our managers as we need to ensure everything is tested to meet our Fire/Health & Safety regulations.

Can I have pets visit?

Unfortunately, our policy is not permit animals within our services.

Am I able to smoke in the home?

The home is strictly a non-smoking environment.

What Activities do you provide?

We provide a number of varied activities both within our homes, or out with on regular trips, which are organised by our dedicated activities co-ordinators. We have a company mini bus, which is utilized regularly, and have many special events such as fireworks displays and Christmas pantomimes.

How can I raise any concerns during my stay?

Please feel free to discuss any of your concerns or worries with your key worker, any of the nurses or the Care Home manager. They will do their best to ensure you are 100% happy. If you feel uncomfortable we also have a suggestion/comment box, which you can use to raise any concerns anonymously. We always endeavour to satisfy your needs if however you wish to raise your concern further you can also contact our group manager or one of our directors. Any issue will be investigated in confidence and to your satisfaction.

What if I do not like something on the menu?

No need to worry, if there is something you do not like, please speak to one of our members of staff and our chef will arrange for an alternative. We can also provide you with snacks and drinks throughout the day if you wish.

Can my family or friends visit me in the home?

We have open visiting within homes, although we do suggest that your visits do not clash with the meal times.

What is the level of staffing like in your homes?

Our managers regularly assess the care needs of each individual resident and we staff our homes accordingly to ensure we have more than enough staffing cover to assist you. We always staff to at least the minimum numbers recommended by our regulator. We also have built a staff bank to ensure continuity of the staff that cares for you.

Can I be involved in decisions made in my care?

We operate a participation strategy; whereby we encourage our service users and/or their relatives/representatives to be involved in all of the care decisions as much or as little as you choose.

What sort of training do you provide for staff?

We are committed to the development and training of our staff. We are registered for 24 hour nursing care so we always have at least 1 fully qualified registered nurse on duty supervising our care teams within each of our homes. Our Care Home Managers are also fully trained registered nurses. All general/mental nurses are registered with the Nurse & Midwifery Council (NMC) and are required by law to keep up their training and competency on an annual basis. The Home ensures that all our nurses are active on the register and are fit to practice.

Our aim is to ensure the care teams are qualified to at least SVQ Level 2 in Health & Social Care. We have invested in qualified in house SVQ Assessors who provide our care assistants with the support and training to gain a Scottish Vocational Qualification (SVQ) in Health & Social Care awarded by the Scottish Qualification Authority (SQA). We also ensure that all our staff are fully competent in moving and handling techniques, infection control, Protection of Vulnerable Adults (POVA), Health & Safety, Fire Safety, tissue viability and pressure care awareness, food hygiene and practice, palliative care and person centred care as well as many more operational practices delivered through our in house and external training courses. Our staff development plan also covers our statement of aims and objectives, which ensure our staff are also educated in our philosophy of care.

Do you care for residents with dementia?

Yes, we care for residents with dementia needs. Once we have a vacancy, our Care Home Manager would arrange a nursing assessment to ensure we can meet all of your care needs. Our members of staff have the requisite skills and training to care for dementia sufferers.

Does the government allowance (Free Personal and Nursing Care) get subtracted from my bill?

We invoice the local authority on your behalf. This occurs in arrears by a specific schedule dictated by the local authority, either calendar monthly or 4 weekly depending on which council. The home then credits your nominated bank account with the money as soon as it is received from the local authority usually within a 3-5 day BACS cycle. We can provide you with a specific payment schedule for each council

Do the government/local authority contribute to care costs?

Yes. The local authority makes an assessment for the personal care allowance and the nursing care allowance for any self funded residents. If personal funds are of a certain amount the local authority may pay a greater amount towards the cost your/your loved one’s care. For more information you may wish to visit

Are there any extra costs out with my care fees?

We are happy to provide a list of sundry services (e.g. toothbrush, soap, razors etc), which are chargeable by quarterly invoice in arrears. We also have an in house hairdressing service, as well as regular visits from chiropodists, aromatherapists and we can also arrange for specialist physiotherapy.

If you require a telephone line in your room, or wish to order newspapers or magazines, please speak to a Staff Nurse who will be happy to advise on how to arrange.

  • Just a wee note to say THANK YOU to all the staff for the kindness and care you all gave to my sister. Love and best wishes from Anne Carruthers.

    Anne Carruthers